International Electronic Journal of Mathematics Education

Regulation and Standardization of State and Municipal Services as Imperative of Their Quality and Affordability
  • Article Type: Research Article
  • International Electronic Journal of Mathematics Education, 2016 - Volume 11 Issue 7, pp. 2442-2454
  • Published Online: 03 Sep 2016
  • Article Views: 615 | Article Download: 645
  • Open Access Full Text (PDF)
AMA 10th edition
In-text citation: (1), (2), (3), etc.
Reference: Alpatov YM, Ostanina SS, Avilova VV, Vodolazhskaya EL, Ishmuradova II. Regulation and Standardization of State and Municipal Services as Imperative of Their Quality and Affordability. Int Elect J Math Ed. 2016;11(7), 2442-2454.
APA 6th edition
In-text citation: (Alpatov et al., 2016)
Reference: Alpatov, Y. M., Ostanina, S. S., Avilova, V. V., Vodolazhskaya, E. L., & Ishmuradova, I. I. (2016). Regulation and Standardization of State and Municipal Services as Imperative of Their Quality and Affordability. International Electronic Journal of Mathematics Education, 11(7), 2442-2454.
Chicago
In-text citation: (Alpatov et al., 2016)
Reference: Alpatov, Yuriy M., Sofia Sh. Ostanina, Vilora V. Avilova, Ekaterina L. Vodolazhskaya, and Izida I. Ishmuradova. "Regulation and Standardization of State and Municipal Services as Imperative of Their Quality and Affordability". International Electronic Journal of Mathematics Education 2016 11 no. 7 (2016): 2442-2454.
Harvard
In-text citation: (Alpatov et al., 2016)
Reference: Alpatov, Y. M., Ostanina, S. S., Avilova, V. V., Vodolazhskaya, E. L., and Ishmuradova, I. I. (2016). Regulation and Standardization of State and Municipal Services as Imperative of Their Quality and Affordability. International Electronic Journal of Mathematics Education, 11(7), pp. 2442-2454.
MLA
In-text citation: (Alpatov et al., 2016)
Reference: Alpatov, Yuriy M. et al. "Regulation and Standardization of State and Municipal Services as Imperative of Their Quality and Affordability". International Electronic Journal of Mathematics Education, vol. 11, no. 7, 2016, pp. 2442-2454.
Vancouver
In-text citation: (1), (2), (3), etc.
Reference: Alpatov YM, Ostanina SS, Avilova VV, Vodolazhskaya EL, Ishmuradova II. Regulation and Standardization of State and Municipal Services as Imperative of Their Quality and Affordability. Int Elect J Math Ed. 2016;11(7):2442-54.

Abstract

The urgency of the problem stated in the article is reasoned by the fact that the development of the idea of state management "state for the citizens" requires effective mechanisms to ensure quality and accessibility of public and municipal services. The purpose of the article is to develop recommendations on the regulation and standardization of state and municipal services. The leading approach to the study is the institutional approach that allows considering of regulation and standardization as tools for typing of state and municipal services for their automotive presentation in electronic form, assessing of their quality and availability. The main results of the study is to generalize the experience of multifunctional centers’ activities providing services and quality assessment experience and availability of services; determining of the nature of administrative regulations and service standards; identifying of criteria to assess the quality and availability of services; clarifying of the content for complex ensuring of the services’ quality and accessibility and the development of evaluation algorithm. The significance of these results is that the generalization of the experience of multi-functional centers’ activities allows  minimizing of the costs in providing of high-quality and affordable services; the revealed essence of administrative regulations and standards allow eliminating of contradictions between them; generalization of quality assessment practices and the availability of services allows determining of the methods for identifying of public confidence to the service providers; the proposed services’ quality and availability assessment criteria allow us to calculate the index of customers’ satisfaction; the  revealed content of the complex support of the services’ quality and accessibility and their developed evaluation algorithm help to systemize the powers of the state and municipal authorities.

References

  • Decree of the President of the Russian Federation "On the estimation of efficiency of the executive authorities’ activities of the Russian Federation" of 28.06.2007. (2007, June 28) Direct access: www.consultant.ru/document/cons_doc_LAW_69366/ 
  • Decree of the President of the Russian Federation "On the estimation of efficiency of the executive authorities’ activities of the Russian Federation" of 21.08.2012. (2012, August 21) Direct access: www.consultant.ru/document/cons_doc_LAW_134290/
  • Ivanitskaya, N. (2007) The exam for the region. Vedomosti, 119(1383), 4-5.
  • Ivanov, V. G., Barabanova, S. V., Shagieva, R. V., Chikisheva, N. M., Lunev, A. N., Volkova, N. V., Nabiullina, K. R. & Spirina, E. V. (2016) The Essence and Content of State Regulation of Services Development in Conditions of Increasing Autonomy of Federal State Entities. International Review of Management and Marketing, 6(2), 149-154.
  • Keil, Y. Y. (2009) Standardization and regulation of public and municipal services as a tool for effective management of the region. Bulletin of the Volgograd State University, 3(1), 63-71.
  • Lavitskaya, M. I., Pevtsova, E. A., Alenina, E. E., Rudenko, L. G., Gafurova, A. Y., Kaptelinina, E. A. & Kiselev, S. V. (2015) The Approaches’ Evolution to the Local Governments Activity Efficiency Assessment. Journal of Sustainable Development, 8(6), 51-59.
  • Lunev, A. N., Pugacheva, N. B. & Stukolova, L. Z. (2014b) Development strategies for professional educational services under the increasing autonomy of territories within the federal state. Actual Problems of Economics, 160(1), 215-220.
  • Lunev, A. N., Pugachova, N. B., Stukolova & L. Z. (2014а) Socially oriented regional economic space as an instrument in managing the development of service sector. Actual Problems of Economics, 155(5), 247-250.
  • Malevanov, E. Y., Novoselova, S. Y., Bolotina, T. B., Pevtsova, E. A. & Tikhonov, A. I. (2016) Civil-Law Education. International Review of Management and Marketing, 6(2), 253-257.
  • Markin, V. V. & Ostashkov, A. V. (2008) Monitoring of public and municipal services in the region as a strategic tool to improve the quality of regional management: experience, problems and recommendations. Moscow: Eksklibris Press. 321p.
  • Naryshkin, S. E. & Khabrieva, T. Y.  (2008) Administrative Reform in Russian Federation’s entities. Magazine of the Russian right, 10, 31-42.
  • Ponomareva, T. A. & Supryagina, M. S. (2005) Quality of service: quality assessment parameters. Marketing in Russia and abroad, 1(45), 47 - 49.
  • Pugacheva, A. S., Filippova, V. P., Kon, A. Y., Dorzhieva, L. B., Silchenok, I. S., Pugacheva, N. B., Lunev, A. N. & Mustafina, A. A. (2016) Market Regulators of Service Spheres Innovative Development as a Tool of Regional Socio-Economic Policy. International Review of Management and Marketing, 6(2), 294-300.
  • Sedlak, A. (2008, April 04) Offended and averaged. Direct access: www.expert.ru/printissues/ south / 2008/02/obizhennye_i_usrednennye/
  • Terentyeva, I. V., Mukhomorova, I. V., Perezhogina, O. N., Pugacheva, N. B., Lunev, A. N., Akhmetzyanova, G. N., Lezhnin, V. V., Gainullina, R. R. (2016a) Development Strategy of Service Sector in Conditions of Federal States Entities Autonomy Increasing. International Review of Management and Marketing, 6(2), 1-5.
  • Terentyeva, I. V., Starodubtsev, M. P., Timonin, A. I., Pugacheva, N. B., Zykova, N. N., Lunev, A. N., Ezhov, S. G., Starikova, L. D. (2016b) Assessment of state services quality and availability in the socio-cultural sphere. International Review of Management and Marketing, 6(1), 122-127.
  • Tikhomirov, Y. A. & Chesnokova, M. D. (2005) Improving of the management’s organization and provision of public services. Journal of the Russian law, 3, 24-29.
  • Tsygankova, S. (2008) 70 estimates for official. Rossiyskaya Gazeta, 4792, 38-39.
  • Weber, M. (2002) Wirtschaft und Gesellschaft. Tuеbingen: JCBMohr. 948p.

License

This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.